Orders are confirmed only after payment, deposit, or written confirmation.

• Prices are listed in CAD and may change without notice due to ingredient costs, packaging, delivery distance, setup needs, or event details.
• Menu items, toppings, packaging, and add-ons are subject to availability. When needed, we may offer a similar substitute.
• Custom orders and event bookings depend on our confirmed schedule and operating capacity.

Refunds and credits depend on timing, preparation status, and costs already incurred.

• Regular orders should be cancelled before preparation begins. Once preparation has started, refunds may not be available.
• Event deposits may be non-refundable because time, ingredients, supplies, and booking capacity are reserved in advance.
• Changes to guest count, timing, location, or menu selections should be shared as early as possible and may affect final pricing.

Timing is planned carefully, but delivery and event service may be affected by factors outside our control.

• Customers are responsible for providing accurate names, addresses, contact details, event times, and delivery instructions.
• Pickup and delivery windows are estimates and may be affected by traffic, weather, customer availability, or venue conditions.
• Event clients must confirm venue permission, safe setup space, power access where required, and a clean service area.

Please disclose allergies or dietary needs before ordering.

• Our products may contain or come into contact with wheat/gluten, dairy, eggs, nuts, and other common allergens.
• We cannot guarantee a completely allergen-free environment.
• After pickup, delivery, or service, customers are responsible for proper handling, storage, and timely consumption.

We collect only the information needed to process orders, bookings, and inquiries.

• This may include your name, phone number, email, order details, delivery address, event information, and messages submitted through forms or social media.
• Customer information is not sold or shared for unrelated third-party marketing.
• By submitting an order, booking, or inquiry, you consent to Waffles & Pancakes YYC using your information for these service-related purposes.

Our liability is limited to the value of the specific order or service involved.

• Website content, photos, branding, wording, and designs belong to Waffles & Pancakes YYC and may not be copied or reused without permission.
• Photos or videos of our food, packaging, cart, or event setup may be used for marketing. Identifiable customer or guest images will not be intentionally shared without consent.
• We may update these terms, menu items, pricing, service areas, or availability at any time.