Orders are confirmed only after payment, deposit, or written confirmation.

• Prices are listed in CAD and may change without notice due to ingredient costs, packaging, delivery distance, setup needs, or event details.
• Menu items, toppings, packaging, and add-ons are subject to availability. When needed, we may offer a similar substitute.
• Custom orders and event bookings depend on our confirmed schedule and operating capacity.

Refunds and credits depend on timing, preparation status, and costs already incurred.

• Regular orders should be cancelled before preparation begins. Once preparation has started, refunds may not be available.
• Event deposits may be non-refundable because time, ingredients, supplies, and booking capacity are reserved in advance.
• Changes to guest count, timing, location, or menu selections should be shared as early as possible and may affect final pricing.

Timing is planned carefully, but delivery and event service may be affected by factors outside our control.

• Customers are responsible for providing accurate names, addresses, contact details, event times, and delivery instructions.
• Platter pickup and delivery windows are estimates and may be affected by traffic, weather, customer availability, or venue conditions.
• Event clients must confirm venue permission, safe setup space, power access where required, and a clean service area.

Cart rentals are confirmed only after approval, payment, and agreement to rental conditions.

• A cart rental booking is confirmed only after the required deposit, security deposit, full payment where applicable, and written confirmation have been received.
• The cart may only be used for the agreed rental date, time, location, and purpose. Late returns, extended use, or changes to the rental period may result in additional charges.
• A refundable security deposit is required. The deposit will be returned after the cart is inspected and confirmed to be clean, complete, and in its original condition.
• The renter is responsible for pickup and return unless delivery or setup has been arranged with Waffles & Pancakes YYC. The cart must be transported securely and protected from damage during loading, transport, and unloading.
• The renter is responsible for any damage, loss, missing parts, stains, excessive cleaning, or repair needs that occur during the rental period. Repair or replacement costs may be deducted from the security deposit, and any remaining balance may be invoiced.
• The cart must be returned clean and free of food residue, spills, stains, decorations, adhesives, tape, or any items not originally provided. Excessive cleaning may result in a cleaning fee.
• Decorations are allowed only if they are removable and non-damaging. Nails, screws, staples, glue, permanent tape, paint, drilling, cutting, or any modification to the cart are not permitted.
• The cart may be used indoors or outdoors, but it must be protected from rain, snow, excessive moisture, strong wind, smoke, open flames, fireworks, and unsafe conditions. The cart should not be left outside overnight.
• The cart is intended for food, drink, dessert, favour, gift, or event display use only. Do not overload the cart, climb on it, sit on it, stand on it, or use it for any unsafe purpose.
• The renter may not sublet, lend, transfer, or re-rent the cart to another person, vendor, or business without written permission from Waffles & Pancakes YYC.
• Both parties may inspect or photograph the cart before release and after return to confirm condition, included parts, and any damage or missing items.
• Cancellations made at least 7 days before the rental date may receive a refund, excluding any stated non-refundable booking fee or costs already incurred. Cancellations within 7 days of the rental date may result in a partial refund or no refund.
• Waffles & Pancakes YYC is not responsible for injuries, accidents, property damage, venue issues, or losses resulting from improper handling, unsafe setup, transport, weather exposure, or misuse of the rented cart.
• Photos or videos of the rented cart setup may be used for Waffles & Pancakes YYC marketing or social media unless the renter requests otherwise in writing.

Please disclose allergies or dietary needs before ordering.

• Our products may contain or come into contact with wheat/gluten, dairy, eggs, nuts, and other common allergens.
• We cannot guarantee a completely allergen-free environment.
• After pickup, delivery, or service, customers are responsible for proper handling, storage, and timely consumption.

We collect only the information needed to process orders, bookings, and inquiries.

• This may include your name, phone number, email, order details, delivery address, event information, and messages submitted through forms or social media.
• Customer information is not sold or shared for unrelated third-party marketing.
• By submitting an order, booking, or inquiry, you consent to Waffles & Pancakes YYC using your information for these service-related purposes.

Our liability is limited to the value of the specific order or service involved.

• Website content, photos, branding, wording, and designs belong to Waffles & Pancakes YYC and may not be copied or reused without permission.
• Photos or videos of our food, packaging, cart, or event setup may be used for marketing. Identifiable customer or guest images will not be intentionally shared without consent.
• We may update these terms, menu items, pricing, service areas, or availability at any time.